Privacy Policy

Last updated: March 5, 2026

Introduction

VITL Healthcare (“VITL,” “we,” “us,” or “our”) operates the website located at www.vitl.life (the “Site”) and may from time to time operate related applications or digital services (collectively, the “Platform”). Your access to and use of the Platform, any content, products, or services provided through the Platform (collectively, the “Services”), is subject to this Privacy Policy.

We respect your privacy and created this Privacy Policy to explain how we collect, use, disclose, and protect your personal information. By using our Services, you agree to the practices described in this Privacy Policy. If we update our Privacy Policy, we will post the new version here and update the “Last Updated” date. If changes are significant, we may also notify you by email or other means as required by law.

Limitations on Use by Minors

Our Services are intended for individuals 18 years of age or older. We do not knowingly collect personal information from anyone under the age of 13. If we become aware that personal information has been collected from a child under 13, we will delete it promptly. If you are a parent or guardian and believe we may have collected information about your child, please contact us (see “Contacting Us” below).

Information We Collect

We collect personal information in the following ways:

1. Information you provide directly

   • Name, email address, phone number, billing/shipping addresses

   • Account login credentials (if you create an account)

   • Payment details (processed securely via third-party providers)

   • Content you provide (reviews, customer service inquiries, uploaded files)

2. Information collected automatically

   • Device and browser information (IP address, operating system, device identifiers)

   • Site usage data (pages visited, time spent, clicks, referring URL)

   • Cookies and similar tracking technologies (see below)

3. Information from third parties

   • Payment processors, shipping carriers, or marketing partners

   • Publicly available sources

Cookies and Tracking Technologies

We use cookies, pixels, and similar technologies to:

• Operate and improve our Site

• Remember your preferences

• Analyze traffic and usage patterns

• Provide personalized advertising

You may control cookies through your browser settings. Disabling cookies may affect some features of the Site.

How We Use Personal Information

We use personal information to:

• Process and fulfill orders

• Provide customer support

• Improve our products and Services

• Communicate with you (transactional and promotional)

• Detect fraud and secure our systems

• Comply with legal obligations

Mobile 3rd Party Sharing

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

SMS Messaging & Compliance

Text Message Program Terms & Conditions

By opting into our SMS messaging services, you agree to receive text messages related to our services, including appointment reminders, customer support, and important updates.

Opt-In & Consent:

• You will only receive messages if you have explicitly opted in
• We maintain timestamped records of all opt-in actions
• We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws

Opt-Out Instructions:

• You can cancel SMS notifications at any time by replying "STOP"
• You will receive a final confirmation message, and no further messages will be sent unless you re-opt in
• All opt-out requests are processed immediately.

Message Frequency & Content:

• Message frequency varies based on your interactions with our business
• Messages will be directly related to the services you have requested
• We do not send promotional content without specific consent

Help & Support:

• Reply "HELP" for assistance or contact us at [email protected]
• Customer support is available during regular business hours

Carrier Information:

• Standard message and data rates may apply
• Carriers are not liable for delayed or undelivered messages
• Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most regional carriers

SMS Data Protection Statement

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We implement strict data protection measures to safeguard your SMS opt-in information and consent records.

Disclosure of Personal Information

We share personal information only as reasonably necessary to operate our business, including with:

• Service providers (payment processors, shipping companies, IT support)

• Legal authorities when required by law or to protect rights and safety

• Corporate transactions in the event of a merger, acquisition, or asset sale

Your Choices and Rights

Depending on your location, you may have rights regarding your personal information, such as:

• Accessing, correcting, or deleting your data

• Opting out of targeted advertising or marketing communications

• Limiting use of sensitive information (if applicable)

You can exercise these rights by contacting us (see below). You can also unsubscribe from marketing emails by clicking the link in the message.

Data Retention

We retain personal information as long as necessary to provide the Services, fulfill legal obligations, resolve disputes, and enforce agreements. Retention periods vary depending on the type of data.

Data Security

We use reasonable administrative, technical, and physical safeguards to protect personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to:

• Request access to the categories and specific pieces of personal information we collect

• Request deletion of your personal information

• Not be discriminated against for exercising your privacy rights

To make a request, contact us using the information below.

Miscellaneous

Our Services are intended for users in the United States. If you access the Site from outside the U.S., you consent to the transfer of your data to the U.S., where privacy laws may differ.

We may update this Privacy Policy periodically. Continued use of our Services after changes are posted constitutes acceptance of the updated policy.

Contacting Us

If you have questions about this Privacy Policy or our data practices, please contact us:

VITL Healthcare
Email: [email protected]

Phone: 817-670-2226
Website: www.vitl.life